Q: Do you offer factory tours?
A: No, Better Made does not offer tours to the public.
Q: Why are the chocolate covered chips only available around the holidays?
A: Better Made does not have cold storage to hold items with a low melting point, so we have to wait until the weather is cool enough to store our delicious chocolate covered chips without melting.
Q: Are your products Kosher certified?
A: The vast majority of our products are Kosher certified. Look for the Kosher symbol on the front of the package.
Q: I have a nut allergy. Do you process nuts at your facility?
A: Better Made is a 100% nut free facility.
Q: Which stores carry Better Made outside of MI?
A: We have distributors throughout different parts of the country. If you are looking for us in a specific area, please feel free to contact us at email@example.com.
Q: Why are the Rainbow chips a seasonal item?
A: Rainbow chips require a potato with a higher sugar content. The sugar caramelizes giving it that beautiful golden brown color and that unique flavor. Better Made worked with potato breeders and farmers to produce a potato that would have the ability to yield Rainbow chips for most of the year, but every once in a while the potatoes just don’t cooperate. When this happens, we experience outages that can last just a few days to a few weeks, and very rarely a few months. Check our online store for availability.
Q: Are your products gluten free?
A: All of our potato chips, potato sticks, and popcorns are gluten free, as well as a wide variety of our other snacks. If a product is gluten free, there will be a statement above the nutrition facts that reads, “This is a gluten free food.”
Q: What is the Prop 65 warning all about?
A: Some of our products have the Prop 65 warning on the package which is required by the state of California. It states: “Consuming this product can expose you to chemicals including acrylamide, which is known to the state of California to cause cancer and birth defects or other reproductive harm. For more information go to www.p65warnings.ca.gov/food. Acrylamide is NOT added to these foods but is formed in certain plant-based foods during cooking or processing at high temperatures, such as frying, roasting, grilling, and baking. For more information about acrylamide see the FDA website at www.fda.gov.” If you have any further questions, please contact us at firstname.lastname@example.org.
Q: I have items that need to be returned, who can I speak to for assistance?
A: Please refer to our Shipping and Returns page for all questions about damaged items, incorrect orders, returns, etc.